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Customer Service Wolf : comics from the retail wilderness

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Join Customer Service Wolf and colleagues in a bookstore as they navigate the most awkward customer interactions imaginable, plus a few that are beyond imagination. From bookseller and artist Anne Barnetson comes this charming, hilarious and perfectly observed snapshot of life behind the counter.


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Join Customer Service Wolf and colleagues in a bookstore as they navigate the most awkward customer interactions imaginable, plus a few that are beyond imagination. From bookseller and artist Anne Barnetson comes this charming, hilarious and perfectly observed snapshot of life behind the counter.

30 review for Customer Service Wolf : comics from the retail wilderness

  1. 5 out of 5

    Katherine D. Morgan

    I work in a bookstore and all of this is true.

  2. 5 out of 5

    Luana

    This book was an entire mood. A very relatable mood (though I am not entirely sure I would want to literally eat some of my customers...) It was so relatable I didn't even mind a couple of panels that were a bit repetitive - they became more like a nice cup of homey customer angst tea. CSW is somehow both adorable, and not to be messed with, in the best possible way and while there are panels, where the pain is all to real for anyone who has worked at the coalface, there are also the panels of vi This book was an entire mood. A very relatable mood (though I am not entirely sure I would want to literally eat some of my customers...) It was so relatable I didn't even mind a couple of panels that were a bit repetitive - they became more like a nice cup of homey customer angst tea. CSW is somehow both adorable, and not to be messed with, in the best possible way and while there are panels, where the pain is all to real for anyone who has worked at the coalface, there are also the panels of vicarious revenge joy (and also the ones that highlight those real moments of positive pleasure when working with books and interacting with people who enjoy books - fortunately my job does generally lean more towards later). Below is a wee sample of the comics: Gah! so after a number of reviews where images posted successfully have gone back to images not coming through - if anyone has had the same problems and knows a consistent fix please let me know and you will have all my thanks. In the meantime here is a link to her webpage and archive. The book has a few additions and also just had an extra layer to it, there was something about the weight of the paper, its size that fits so well in the hand, and the clean texture to it that gave it a certain about of sensory satisfaction. https://customerservicewolf.com/image... https://customerservicewolf.com/image... https://customerservicewolf.com/image... https://customerservicewolf.com/image... https://customerservicewolf.com/image... https://customerservicewolf.com/post/...

  3. 5 out of 5

    Catherine

    I've worked retail 10 years servitude and I'm a librarian by training. I love the people mostly dislike huge parts of the job for the reasons Anne Barnetson so eloquently illustrates. I relate to Customer Service Wolf (C.S.W. for short) the want to just destroy people. This is a much healthier want to deal with their stress-inducing actions. A wolf is a brilliant choice for the titular character. Wolves are smart, protective, pack animals, just like retail workers. Most if not all of the comics I've worked retail 10 years servitude and I'm a librarian by training. I love the people mostly dislike huge parts of the job for the reasons Anne Barnetson so eloquently illustrates. I relate to Customer Service Wolf (C.S.W. for short) the want to just destroy people. This is a much healthier want to deal with their stress-inducing actions. A wolf is a brilliant choice for the titular character. Wolves are smart, protective, pack animals, just like retail workers. Most if not all of the comics are available for free on Tumblr @customerservicewolf and Instagram @customerservicewolf My faves from the book are, Happy ending, Custom from a Great Height & Retail Lifeblood. There is, of course, references to all the types and tropes workers deal with including Karens (apologies to all women called Karen).It is worth noting, at least to me, that Barnetson is Australian. Her characters aren't so much, we have some of them here sure but not on the level that I would expect an author to develop a series around it. Though yes that is a Koala on the cover with Customer Service Wolf.A representative gif:

  4. 5 out of 5

    Courtney

    Look it's Christmas (ughhhh) and you're struggling to find something for your Kris Kringle and I can tell you if they are a customer service assistant or have experience in retail than this is the PERFECT gift for them. I haven't even been in retail for a few years and I still deeply related to this (all customer service people would be able to in my opinion, but retail is really it) and got a good chuckle out of it. It's not big so I wooshed through it when I had an hour to kill waiting for a ni Look it's Christmas (ughhhh) and you're struggling to find something for your Kris Kringle and I can tell you if they are a customer service assistant or have experience in retail than this is the PERFECT gift for them. I haven't even been in retail for a few years and I still deeply related to this (all customer service people would be able to in my opinion, but retail is really it) and got a good chuckle out of it. It's not big so I wooshed through it when I had an hour to kill waiting for a night market to open. It's a cute size and has excellent illustrations in comic format with all the familiar (and unfamiliar, we are talking about a wolf) nightmare retail situations. A joy.

  5. 5 out of 5

    Hayley

    3.5 stars. Some very funny comics (some a little- weird...) about working retail and dealing with people.

  6. 4 out of 5

    Anette

    This speaks to my bookseller soul.

  7. 5 out of 5

    Niamh

    I haven't worked in retail for almost 3 years now, and I still find all of these comics extremely relatable. The art is quite detailed, and I love looking through the comics for the little Easter eggs. A fun, easy read when you have a spare hour. Thank you Anne for the beautiful book, as well as the funny inscription on my copy I haven't worked in retail for almost 3 years now, and I still find all of these comics extremely relatable. The art is quite detailed, and I love looking through the comics for the little Easter eggs. A fun, easy read when you have a spare hour. Thank you Anne for the beautiful book, as well as the funny inscription on my copy

  8. 4 out of 5

    Pia

    I've been following the Customer Service Wolf strip for a while now, and it's so wonderful having all of those strips (plus many extras) compiled in this lovely little hardback. The publishing format is fantastic for the comics themselves, and the illustrations are beautiful, humorous, wry, with a lovely serving of dark humour. I haven't worked in a bookstore, but I have spent many years working in retail, 8 of them memorably in a Toys R Us, and a lot of these comics are *so* relatable. Whether I've been following the Customer Service Wolf strip for a while now, and it's so wonderful having all of those strips (plus many extras) compiled in this lovely little hardback. The publishing format is fantastic for the comics themselves, and the illustrations are beautiful, humorous, wry, with a lovely serving of dark humour. I haven't worked in a bookstore, but I have spent many years working in retail, 8 of them memorably in a Toys R Us, and a lot of these comics are *so* relatable. Whether it's customers going 'I don't know what kind of toy it is but I saw it two years ago on TV it was really popular then' or 'what do you mean you've sold out?' or 'do you giftwrap?' or 'what do you have a for a fussy, smarter than average six year old who isn't like all the other kids' etc. the ecosystem of retail is very recognisable and relatable. There is a delightful schadenfreude when Customer Service Wolf gets to er...deal with their customers in a particular way! I love the expressions on the faces in particular, and the strips themselves are so articulate for so few panels. It reminds me a little of Larson's Far Side, and there's a lovely charm here that makes you feel like you've been invited behind the scenes. Very special, and one I'm going to cherish my bookshelf!

  9. 5 out of 5

    Sian

    I work at a bookstore and this is food for my soul.

  10. 5 out of 5

    Emma

    What a fantastic little pick-me-up to read while waiting for some paracetamol to kick in! Laughed a lot out of sheer empathy - I worked in a bookstore as my first job and have also had parallel experiences in other retail settings. Some of the comic strips have the worker-customer interactions down word for word. Uncannily true and loveable. Please read :)

  11. 5 out of 5

    Gabriella

    This book is absolutely brilliant, clever illustrations and scenarios that anyone who has worked in retail can definitely relate too. I thoroughly enjoyed this book and am looking forward to many more books in this, I hope, series. I highly recommend, you will both laugh and cringe at the antics of customers.

  12. 4 out of 5

    Rachael

    Being a librarian, there's a lot of this I relate to! Love the work <3 also check out the BBC article about Anne and her comics! It's how I first discovered her: https://www.bbc.com/news/business-475... Being a librarian, there's a lot of this I relate to! Love the work <3 also check out the BBC article about Anne and her comics! It's how I first discovered her: https://www.bbc.com/news/business-475...

  13. 5 out of 5

    Chanzi

    lol

  14. 5 out of 5

    Judy

    Fabulous illustration. I’m a bit scared to go into my local bookshop now.

  15. 4 out of 5

    Brendan Lambourne

    A must read for anyone that has ever worked in retail, it reminded me of some of those special customers I have served in the past.

  16. 5 out of 5

    Sara

    I think anyone who works with the public will enjoy this one, but as a bookseller, it's especially great. Well worth waiting a month for this to ship from Australia. :) I think anyone who works with the public will enjoy this one, but as a bookseller, it's especially great. Well worth waiting a month for this to ship from Australia. :)

  17. 4 out of 5

    Kitty

    Really entertaining. Easy to read and suitable for anyone who has any experience with a customer facing role.

  18. 4 out of 5

    Khaine

    This gave me flashbacks to my retail days. This gave me flashbacks to my retail days.

  19. 5 out of 5

    The Book Squirrel

    My review of this is simply a line of varius lauging emojis. :D Anyone who has worked in a bookstore or library will enjoy these little comic-strip vignettes.

  20. 5 out of 5

    Lainy122

    I love that this is in print! Saw it at the library and had to re-read it, but definitely going to pick up a copy asap.

  21. 4 out of 5

    Kimberley

    Perfection in a small, wonderful hardback

  22. 4 out of 5

    RhiWilder

    As someone who's worked in a bookstore this was hilarious and very cathartic. As someone who's worked in a bookstore this was hilarious and very cathartic.

  23. 4 out of 5

    Ashleykuz

  24. 5 out of 5

    Madeleine

  25. 5 out of 5

    Ky

  26. 4 out of 5

    Kay Munckton

  27. 5 out of 5

    Carrie

  28. 4 out of 5

    Jeremy

  29. 5 out of 5

    Mike Barks

  30. 4 out of 5

    Dion Perry

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